Saturday, January 15, 2011

Delivering Happiness - A Management Autobiography

An autobiography can indeed be a how-to book, especially if you're looking for more inspriation than nuts-and-bolts about how to run a company. Tony Hsieh's story about how he succeeded in the online world, building Zappos into a company that Amazon was willing to pay more than a billion dollars for, is certainly inspring. Unlike my book, The Dynamic Manager's Guide To Marketing and Advertising, however, Delivering Happiness is not a particularly instructive book about how to deliver customer satisfaction. I took it more as a print version of a corporate culture manual designed to let people know what it's like to work for the company. The writing is delightful, though, and the book makes for an entertaining read.

Dave Donelson distills the experiences of hundreds of entrepreneurs into practical advice for small business owners and managers in the Dynamic Manager's Guides, a series of how-to books about marketing and advertising, sales techniques, hiring, firing, and motivating personnel, financial management, and business strategy.

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